Brent Worley Blog

My wife had recently ordered business cards from Vista Print.  She paid for shipping only with their free offer.  All was fine and dandy until last week:

She had a $48 charge from them.

She threw up the red flag and called her bank.  The bank froze her account and began a fraud investigation.  They called Vista Print inquiring about the reason for the charge.

Here’s the scam, folks:

They try to secretly sign you up for other services (i.e. they cross sell you and your information and make it extremely difficult to know what happened).  My wife made sure to not accept any of the offers, and yet was still charged.

Many users on the Internet have reported similar problems (Rip-off Reports has several people complaining about it as well as many blogs detailing the issue).

Luckily for them, they willing gave back the money actually withdrawn….$19.95.

But wait…where did $48 come from?

When my wife talked with them they did not see any charges, much less $48.  Why did it show up as this and not $19.95?

The bank fears that someone at Vista Print might be scamming on top of the scam.  They could be (not confirmed, and just pure speculation) overcharging customers on top of the never-approved cross sold services and pocketing the rest.  Is this happening?  No one knows for sure, but the bank found it extremely odd that this was occurring.

Buyer, beware!  If you are using Vista Print, you may be getting charged more than shipping on your order.

As for us, we’ll pass on Vista for any future needs.